Shipping policy
Shipping Policy
At Boysenberry, every order is prepared with care and intention. Below you’ll find details on how and when your order will ship.
Processing Time
Orders are typically processed within 2–3 business days.
During peak seasons or special releases, processing times may be slightly extended.
Shipping Rates
Shipping rates are calculated at checkout based on order size and destination.
We may offer complimentary shipping on orders over a specified amount during select promotions.
Delivery Time
Estimated delivery times are:
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Standard Shipping: 3–7 business days after processing
Delivery times are estimates and may vary due to carrier delays or weather conditions.
Domestic Shipping
Boysenberry currently ships within the United States.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Lost or Delayed Packages
Boysenberry is not responsible for delays caused by the carrier.
If a package is marked as delivered but not received, please contact the carrier directly.
If you need additional support, reach out to us at hello@boysenberryco.com, and we’ll do our best to assist.
Damaged Items
If your order arrives damaged, please notify us within 3 days of delivery and include photos so we can resolve the issue promptly.
Incorrect Shipping Information
Please ensure your shipping address is accurate at checkout. Boysenberry is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Questions
For any shipping-related questions, please contact us at hello@boysenberryco.com.