Refund policy
Returns & Refunds
At Boysenberry, we believe in thoughtful purchasing and lasting quality. If something isn’t quite right, we’re here to help.
Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, and in original condition
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Items must be returned in original packaging
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Proof of purchase is required
Please note that final sale items, personalized items, and gift cards are not eligible for return.
Refunds
Once your return is received and inspected, we will notify you of approval.
If approved, your refund will be issued to your original form of payment within 5–7 business days.
Shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the item arrives damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 3 days of delivery at:
Include your order number and photos of the issue so we can resolve it promptly.
Exchanges
We do not offer direct exchanges at this time.
If you’d like a different item, please return your original purchase and place a new order.
Questions
If you have questions about returns or refunds, please reach out to us at hello@boysenberryco.com. We’re always happy to help.